77 lines
2.3 KiB
Markdown
77 lines
2.3 KiB
Markdown
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# First Steps
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The first step to troubleshooting any problem is getting the cause of the error.
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* Find KlipperScreen.log:
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!!! important
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This log file should be provided if you ask for support.
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Depending on your setup the file could be accessible from the web interface alongside other logs
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Mainsail | Fluidd
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:-:|:-:
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if you can't find it in the web interface, use sftp to grab the log (for example Filezilla, WinSCP)
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Located at `~/printer_data/logs`or in `/tmp/` if the former doesn't exist.
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If KlipperScreen.log doesn't exist, run `systemctl status KlipperScreen`<br>
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(or `journalctl -xe -u KlipperScreen`)
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Check the file `/var/log/Xorg.0.log` where you can find issues with the X server.
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## Cannot open virtual Console
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If you see this line in the logs (`systemctl status KlipperScreen`):
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```sh
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xf86OpenConsole: Cannot open virtual console 2 (Permission denied)
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```
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[Follow this steps](Troubleshooting/VC_ERROR.md)
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## Screen shows console instead of KlipperScreen
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You may see this line in the logs (`systemctl status KlipperScreen`):
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```sh
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KlipperScreen-start.sh: (EE) no screens found(EE)
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```
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[Follow this steps](Troubleshooting/Showing_Console.md)
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## Screen is all white or blank or no signal
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If the screen never shows the console even during startup, Then it's typically an improperly installed screen,
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You may see this line in the logs (`systemctl status KlipperScreen`):
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```sh
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KlipperScreen-start.sh: (EE) no screens found(EE)
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```
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[Follow this steps](Troubleshooting/Physical_Install.md)
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## The screen shows colors or 'No signal' when idle
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In KliperScreen settings find 'Screen DPMS' and turn it off.
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Your screen doesn't seem to support turning off via software, the best you can do is to turn it all black.
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## Touch issues
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[Follow this steps](Troubleshooting/Touch_issues.md)
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## Network panel doesn't list WI-FI networks
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[Follow this steps](Troubleshooting/Network.md)
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## OctoPrint
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KlipperScreen was never intended to be used with OctoPrint, and there is no support for it.
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## Other issues
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If you found an issue not listed here, or can't make it work, please provide all the log files
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a description of your hw, and a description of the issue when asking for support.
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